COVID-19 Shipping Information

 

In response to COVID-19, all of our carriers are taking precautions to ensure the health and welfare of their drivers and our customers.

Rest assured that all of our carriers are following regulatory advisories and guidelines and that everyone's safety is our priority.

At this time, our delivery services are not impacted, but we encourage all customers to use their home address for delivery.

In the future, all carriers will offer a no-touch delivery service, meaning you will not be asked to sign for a package to be delivered.

You can view all carrier policies and measurements on their website. You will receive an email at the time of shipment to confirm delivery information.

We hope you understand and appreciate the measures taken to protect you and ensure that we can continue to operate normally.

All orders will be processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation email. You will receive another notification when your order has shipped.

SHIPPING RATES AND ESTIMATES

 

Processing time :1 to 3 working days (Monday to Friday)

Standard shipping :Free of charge. Free Shipping.

Shipping time : 12 to 20 working days

Worldwide shipping :

Worldwide Standard Shipping :Free shipping.

Shipping time: 12 to 20 working days.

Free shipping for all orders.

HOW CAN I CHECK THE STATUS OF MY ORDER?

 

When your order has shipped, we will send you an email notification with a tracking number that you can use to check the status of your order. Please wait 48 hours for tracking information to become available.

If you have not received your order within 20 days of receiving the shipment confirmation email, please contact us at Help@airwatch-shop.com with your name and order number and we will take care of it.

Shipments to PO Boxes

Some shipping companies have restrictions on shipments to PO Boxes. If any of your vendors fall into this group, you should find out their policy and communicate it to your customers here. 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery if the item is unused and in its original condition.

If your order arrives damaged in any way, please email us as soon as possible at help@airwatch-shop.com with your order number and a photo of the item's condition. We will handle this on a case-by-case basis, but will do our best to find a satisfactory solution. See our return policy here.

Do you offer delivery to PO Boxes or military Apo / Fpo addresses?
We do not offer delivery to PO Boxes or military APO / FPO addresses.

Taxes and duties
All packages are shipped by airwatch. For our Spanish customers there is no additional tax on our products, which means that you only have to pay the final retail price when you buy. 

Change of delivery address
If you wish to change the delivery address, we can change the address at any time before the order has been shipped.

After you place your order, you can contact our customer service within 24-48 hours to request a free change or cancellation of your order. In addition, there are no refunds for cancellations after 24-48 hours of placing your order.

How can you track your order?
Visit the "Track My Order" page and easily track your order using the tracking number or by using your order number with your email address.

Kontaktieren Sie uns für weitere Informationen
E-Mail: help@airwatch-shop.com
Telefon: +33634051023
Anschrift: 11 Alée Bellevue, Creil 60100, Hauts-de-France